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Frequently Asked Questions

Here is a selection of some frequently asked questions about The Rubens at the Palace for your convenience.

All other questions can be sent to us using our Contact Us form.

Can you tell me about the latest passport/visa information for international travel?
The following page from the UK Border Agency will provide you with passport and visa requirements for general visitors to the United Kingdom. Click here for details.

What is the check-in time?
Check-in time is guaranteed from 2pm, and checkout time is 12 noon. If you arrive early and the room is available then we will release the keys to you immediately, if not then concierge will look after your luggage until check in time.

Should you wish to pre-book a guaranteed early arrival from 8am, we can offer this service subject to availability at the supplement of £50.00. In order to check availability, please email us bookrb@rchmail.com or alternatively call +44 (0) 20 7958 7730 

If I drive to the hotel, where can I park my car?
There are several National Car Parks (NCP) locally, we would advise driving to the hotel where our concierge can provide a valet service and will park your car for you. Valet Parking is available from 8am - 8pm. All charges for car parks can be added to your bill. Please note that Central London operates a Congestion Charge zone between the hours of 7am-6pm Monday to Friday, excluding Public Holidays. The current daily charge when entering the zone is £11.50. To find out more and how to pay please visit the following website www.cclondon.com

What Credit Cards are accepted at The Rubens at the Palace?
All major credit cards are accepted including Visa, Mastercard, American Express, Diners Club, Switch, Delta and Solo.

What in-room amenities are provided?
At the Rubens Hotel we offer a whole host of in-room amenities including hair dryers, safes, iron and ironing boards, plug adapters and transformer information is available from the Concierge desk. If you would specifically like a mini fridge guaranteed in your bedroom, please contact the hotel in advance to arrange this. 

What time is the Changing of the Guards?
The Changing of the Guard takes place at 11.30am daily throughout the peak season (April to September). This is a very popular ceremony so be sure to get there early.

Where is Buckingham Palace in relation to the hotel?
The hotel sits opposite the Royal Mews and the public entrance to the Palace is a simple one minute walk away.

Where is Harrods and what time does it open?
Harrods is in Knightsbridge which is just a few minutes away by cab. The famous store is open 10am - 7pm (Monday to Saturday) and 11:30am - 6pm (Sundays). As times occasionally change please check with Concierge who can inform you of  current opening hours. Other famous stores such as Harvey Nichols in Kensington and Selfridges on Oxford Street are a short cab ride from the hotel and easily accessed by the underground or by bus.

Where is Westminster Abbey?
Westminster Abbey is just 10 - 15 minutes' walk from the hotel. Concierge will be able to provide you with directions or arrange a cab for you.